DELIVERY AND RETURNS

DELIVERY

All goods are shipped from the UK, and while we offer free shipping to our US customers, should you require fast delivery, we would advise opting for our EXPRESS DHL DELIVERY SERVICE which usually gets the goods to you within 2 business days.

PLEASE NOTE – US customs charge import duties for goods imported with a total value in excess of $800. We are not responsible for any associated import charges or local taxes.

ECONOMY FREE DELIVERY - Royal Mail International Tracked (approx. 10-15 days)

EXPRESS DHL DELIVERY - $29 (approx. 2-3 business days)

RETURNS

We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for within 28 days of receipt and obtain a refund, free exchange, or store credit (with additional bonus).

We offer free returns for US customers via our easy returns' portal. Please click the link below and enter your full order number (e.g #US1234) and the email address used to place the order.

Returns are processed at our US fulfilment hub, so the process is quick and easy!

If you have any questions, please email us at support@sargassoandgrey.com