Olivia Wide Width Pumps – Black Suede

'- Wide EE width toe box to give feet more breathing space
- Soft leather upper
- Durable half leather, half TPU sole
- Hidden Smooth & Soothe cushion panel in toe box to seamlessly comfort and protect sensitive toes
- Soft leather insole incorporated with double memory foam padding
- 4cm block heel with rubber incorporated heel tip

We understand shopping for shoes online can be tricky so we do all we can to help you find the right size first time. If you need assistance you might find the following helpful:

• Our online AI size finder tool (a brief questionnaire based on other shoe brands you wear) is there to help you find the right fit in our shoes. To use the tool, click the 'help me find my size' button on our product pages.
• Our Shoe Fitting Guide will help you work out your foot width (assuming you already know your shoe size).
• Our Insole Size Chart, found on our product pages, contains measurements and a guide on how to measure your own foot length. 

If you need further assistance, please email us at help@sargassoandgrey.com. We would be very happy to help you!

We appreciate our shoes are a considered purchase so you will want to take the best care of them to ensure they last you a long time.

Our shoes come with a cotton dust bag to store them when not in use.

Leather shoes: We advise using a leather cream from time to time to nourish and protect the leather. Avoid leaving your shoes in direct sunlight or near heat as this can cause the leather to crack and split.

Suede: We strongly advise purchasing a suede protector spray and spraying the shoes (according to the instructions) before
each wear.

Heels: We specialise in occasion shoes, many of which have thin delicate heels. Unfortunately, there are many hazards for thin
heels such as drain covers, grates, pavement cracks and even sharp edges of stairs. Please take care when wearing thin heels on uneven ground. You might wish to purchase plastic heel protectors, especially if you will be wearing heels on grass.

Cobblers can often repair scraped heels, but we also offer a
repair service so please contact us if you need this service at help@sargassoandgrey.com.

For more detail information about shoe care, please visit our dedicated Shoe Care Page.

Economy Shipping: $9.99 Royal Mail International Tracked (approximately 10-15 days)

Express DHL Shipping: $35 (approximately 2-3 business days)

Returns

We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for within 28 days of receipt and obtain a refund, free exchange, or store credit (with additional bonus).

We offer free returns for US customers via our easy Returns Portal. Please visit the portal and enter your full order number (e.g #US1234) and the email address used to place the order.

Returns are processed at our US fulfilment hub, so the process is quick and easy. 

If you have any questions, please email us at help@sargassoandgrey.com.